Tokyo, Shibuya Ward
While travel demand is reviving in the after-corona, the lodging industry faces a labor shortage, increased workloads, and foreign travelers' support. There is an urgent need to shift from paper-based paperwork andcustomer service to ICT-based operations. By utilizing ICT for customer service and service delivery at lodging facilities, aipass solves these issues by building a guest experience from prior to the arrival of the guests. This research will promote DX by developing a no-contact next-generation check-in solution and a browser-based guest service tool that utilizes travelers' smartphones. Through the research, we will build a new travel experience by digitally connecting accommodation facilities and travelers in preparation for Society 5.0.
While travel demand is recovering in the post-COVID era, the hospitality industry is facing challenges such as labor shortages, increased workload, and inbound tourism. There is an urgent need to shift from paper-based administrative work and customer service to operations that utilize ICT. By utilizing ICT in hospitality and service provision at accommodation facilities, aipass will create a guest experience from before the trip to during the trip and solve these issues. In this research, we will work on developing a non-face-to-face next-generation check-in solution and a browser-based customer service tool that uses travelers' smartphones, promoting digital transformation. Through our research, we will digitally connect accommodation facilities and travelers to create new travel experiences toward the realization of Society 5.0.
| Representative |
Mayumi YamadaJoined Photocreate Inc. as a new graduate. Involved in the internet photo sales platform business. In 2017, moved to the hospitality industry, opening a new accommodation facility and working as deputy manager. Having doubts about the outdated systems in the hospitality industry, in 2018 he worked as a PM for hotel system development at a hotel management company. In January 2020, he joined CUICIN Inc. (now aipass Inc.) as a founding member. Currently, he is involved in various DX projects, including consulting for major accommodation facilities, and is working to create new travel experiences. |
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| Main Achievements | 2023/09 Winner of the Startup Pitch at the Inbound Summit 2023 2023/03 Winner of the Infineon Prize, KDDI ∞ Labo Prize, and TIS Prize at the Reiwa 4 Entrepreneur Expo 2023/02 Winner of the Audience Prize at the TGA Festival 2023 2022/02 Winner of the Grand Prize at the X-Tech Innovation 2022 Okinawa Regional Tournament 2021/10 Winner of the Novacell Prize at the B Dash Camp Fall 2021 in Fukuoka Pitch Arena 2021/06 Winner of the MVT Prize at B-SKET Demo Day 2021/02 Runner-up at the ICC Summit FUKUOKA 2021 |
| Motivation, Goals, and Ideal World | When I was working at the front desk of a hotel, I noticed a gap between travelers using their smartphones to enjoy their trips, while the backstage operations of hotels were still paper-based and analog. I wanted to explore new ways of running hotels that utilized smartphones, which led me to start my own company. Through digital transformation, I would like to support the hotel industry, which is seeing a recovery in demand amid a labor shortage, in creating an environment in which it can continue its business. |
| Company Name | aipass, Inc. |
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| Representative Name | Mayumi Yamada |
| Address | Growth Shibuya, 3F Shinoda Building, 23-3 Sakuragaokacho, Shibuya-ku, Tokyo |
| Official Site and Social Media |
Official Website @aipass_inc | X (Twitter) Note |
| Founding Date | 2019-11-12T15:00:00.000Z |
| Awards |
2023/09 Winner of the Startup Pitch at the Inbound Summit 2023 2023/03 Winner of the Infineon Prize, KDDI ∞ Labo Prize, and TIS Prize at the Reiwa 4 Entrepreneur Expo 2023/02 Winner of the Audience Prize at the TGA Festival 2023 2022/02 Winner of the Grand Prize at the X-Tech Innovation 2022 Okinawa Regional Tournament 2021/10 Winner of the Novacell Prize at the B Dash Camp Fall 2021 in Fukuoka Pitch Arena 2021/06 Winner of the MVT Prize at B-SKET Demo Day 2021/02 Runner-up at the ICC Summit FUKUOKA 2021 |